Were you ever in a position of contracting someone to do office cleaning or maybe to fix your company car instead of you? Do you have people around you that you can share some tasks or you do everything by yourself? I can bet you were at least once in your career in position of hiring some professional to do some specific job for you that you were not skilled for (or didn’t wanted/have time to do it yourself), but how did you manage to contract and engage them properly in order to get the best results?
The secret behind the scene or how to make outsourced development work as inhouse development?
As an outsourcing development company, we are quite familiar with a process of partnering with someone that you gave a project to do for you and how time and cost – effective it can be if done properly. And vice versa.
You can hear stories about project went wrong (more than 68% of project end up like this) or project costs went higher than planned and people got frustrated in a middle of the project that lead to a big mess (read: project disaster) but the key question is – why all of this happened?
I can tell you a lot of stories why something went wrong (it is easy to be general after the war, right?) even from our own experience but instead of that let’s focus on what would be sure steps that you need to know in order to drive your project in a good direction.
Treat ‘outsourced’ team as part of your company
This might sound as easiest part of the project (you are giving money for that, they should feel like a part of the team, right?), but it can be easier said than done. Mostly never it has to do anything with money (sound familiar?) for most of the people to be motivated and to feel as a part of the team.
Usually what it takes to build great communication between outsources is thinking of and treating your outsourced partners as equal (at least). One of the smartest things you can do is to share ownership of the project to all team members which will improve communication channels, allowing you to:
- Faster identify issues and improvement blockers
- Have more sincere dialogue on how to improve the quality of the product (sincere feedback)
- Increased staff happiness, which helps to attract the best talent to the team
Let me guess, you are thinking right now: “Yes, that sounds logical, but how can I treat employees of another business halfway across the globe as teammates? It just doesn’t seem natural.”
Of course, treating outsourced team members as teammates doesn’t always happen naturally but there are some tips on how to facilitate this kind of partnership. Just be with us for a few more minutes and we will get to the point.
#1 Always put communication on the top of your list
In this kind of business relationships, there is no such a thing as “over-communicating”. You should have a clear vision of the project outcome and be consistent in presenting it to your outsourced team as much as you can. Make them engaged with your company and your ultimate goal and you will see magic happen.
“Hey, but this is all just a theory, how to put it into the practice?”
I see. It always seems very complicated but it doesn’t need to be that way.
There are a few steps that you can implement into daily routine if you would like to see project done properly:
- Always ask and give honest feedback. Offer to your team constructive criticism meetings and ask for it back – Our most successful projects had frequent reviews of the team and ask for us to do the same of their team (how good communication is, how clear requirements are…)
- Define project requirements – as in life, if you would like to go somewhere, you need to know the road. Defining requirements as good as you can is your first step of communicating good and clear vision.
#2 Take an interest in your outsourced team culture and future
In all relationships the most important thing is – giving. Good practice for all outsourcing partnerships is to make the effort to understand outsourced team aspirations, motivation and even personal goals because at the end of the day this approach will allow you to identify when they’re ready for more responsibility which will finally lead you to better project outcome (people engaged always run extra mile).
#3 if things goes bad, don’t blame the contractor
The last but definitely: resist the urge to blame the contractor – This one is tricky one. “Fault” or “guilt” tend to be the trickiest subjects in any business arrangement and always there is a tendency to blame the contractor when things go wrong. Remember, however, that your contractor is your team member and try to solve problems together. By allocating blame, you facilitate effective problem-solving process.
Finding a good outsourcing team for your project can be something that will make or brake the project and choosing a good software development company to be your long lasting partner in business is not an easy task to do.
There are to many things that can go wrong (yeap, we have been outsourced more than once:)) so we prepared a few tips & tricks that potentially can help you – it helped us making good relationships while being outsourced on some digital projects.
Would you like to know the secret how to find amazing software development company?
Download free ebook and the secret is yours: