Process of buying a new website for business is like buying a long term suit for every day.
So in order not to make a mistake (and chose wrong suit for yourself :)), we will name 9questions that you should challenge your future web design company before making long-lasting relationship:
1# How do they price their services/what is business model?
When you’re buying a professional service, where a team of experts should be putting in time to plan, design, develop and manage your project business models can vary a lot so be sure that before going into the investment both sides will be happy with what is agreed. Not having clear business model at the beginning, can led to project fails big time.
Key criteria here that should be considered:
- How much time will they be spending on your project?
- Which of their team members will be working on your project and what are their qualifications?
- Do they provide a flat project price that corresponds to a detailed agreement?
- Does the cost of the project match up with the agreed upon deliverables and hourly rates?
- Is there a clear procedure for billing for extra features or work outside the project’s initial scope?
Even the most experienced teams can not make 100% clear prediction about final project outcome so by knowing that be sure that everything (or almost everything) is covered from the beginning.
2# What is their track record?
When money is not a problem, then problem cant be fixed so easily.
At the beggining, companies tend to hire cheap service providers in order to save a few dollars on a short term, but a more important question than ‘how much is this going to cost?’ is ‘how reliable is your company?’ You should be confident that you can trust the team in producing the best results for your project and that they are able to show you a return on your investment.
Key questions to ask here are:
- What types of clients have they worked with?
- What kind of results have they delivered for those clients?
- Do they have hard figures to prove their results?
- Do they retain their clients and have ongoing working relationships with them?
By asking those questions you can get to know company cullture and how they are dealing with their customers, which will give you a picture of how they will treat your company.